Overview: Our policy lasts 30 days post-purchase. If this period has passed, unfortunately, we can’t offer a full refund or exchange. To be eligible for a return, your item must be unused, in the original condition and packaging. Some items, such as perishable goods, intimate or sanitary goods, and certain health and personal care items, are non-returnable.
ONLINE STORE TERMS
By purchasing from our store, you agree to this policy. Review these terms to understand your rights and obligations regarding refunds and returns.
SUPPLIER LICENSE CANCELLATION
Suppliers can cancel their licenses at any time through their account settings. This section details the cancellation process, conditions, and any associated fees. Please note that the sign-up fee for supplier licenses is non-refundable.
REFUND POLICY FOR LICENSES
Eligibility: Refunds for licenses are available within 30 days of purchase, excluding accidental subscriptions. Contact sales@4ourlegaci.com for refund requests. Processing time is 1-3 business days.
PHYSICAL PRODUCTS RETURNS
General Policy: Physical products are typically non-refundable, except for damaged products. Returns for damaged items require photographic proof within 5 days of receipt.
PARTNER PLATFORM POLICY (e.g., TAKEALOT)
Products sold on partner platforms like Takealot should adhere to a 5-day lead time. Late sales are not eligible for compensation, and clients bear reshipping costs.
STOCK AVAILABILITY
Verify stock availability before placing orders through our stock spreadsheet or support team.
ORDERING AND FULFILLMENT POLICY
Agree to comply with our ordering and fulfilment procedures for accurate shipping information and product handling.
Additional Policy Details
- Partial Refunds: Issued for items not in original condition, damaged, or missing parts not due to our error.
- Sale items: Only regular priced items are refundable, sale items cannot be refunded.
- Exchanges: We replace items if defective or damaged.
- Gifts: If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit upon the return of the item.
- Shipping for Returns: You are responsible for your own shipping costs for returning items. Shipping costs are non-refundable.
Late or Missing Refunds
If you haven’t received a refund yet, check your bank account, then contact your credit card company and bank. For further assistance, contact us at sales@4ourlegaci.com
Need Help?
Email: For general inquiries, support, or feedback, please email us at sales@4ourlegaci.com. We strive to respond to all emails within 24 hours
Online Form: Visit our Contact Us page on our website to fill out our online contact form. Simply provide your details and message, and we will get back to you as soon as possible.